400 interviews in five days, hundreds of activities mapped
Role-based AI interviews replaced months of workshops — mapping how the company actually works, not how the diagrams say it does.
A European food producer rolling out a new ERP target vision wanted it grounded in real practice. Over five days, MLM ran 400+ micro-interviews with 25+ employees transcribed and validated by experts. Within a month: a searchable digital twin across OtC, PtP and MtS, feeding SOP drafts, a fit-gap analysis and a prioritized automation backlog.
- micro-interviews
- 400+
- employees
- 25+
- days
- 5
Interviews → digital twin of administrative processes, SOP drafts & ERP fit-gap
How it works
A European food producer rolling out a new ERP target vision wanted it grounded in real practice. Over five days, MLM ran 400+ micro-interviews with 25+ employees transcribed and validated by experts. Within a month: a searchable digital twin across OtC, PtP and MtS, feeding SOP drafts, a fit-gap analysis and a prioritized automation backlog.


















