Product · Agents
Autonomous agents. Deployed inside your environment. Owned by you.
What an agent is
Built for one specific job in your business.
We build a piece of software that owns one process, start to finish, deployed inside your environment, licensed to you permanently.
It does the work, end to end
The agent receives the order, validates it, posts it to your ERP, schedules the delivery, and handles the exception when stock runs short: the whole process, not a step of it.
It adapts when things change
When a supplier changes their portal or an invoice arrives in a new format, the agent understands what the work is for and adapts, because it works from intent, not from clicks. A new layout doesn’t need a training set: extraction works from the first document of a kind you send.
It runs on its own
The agent works continuously and escalates to a human only when something genuinely needs judgment. Your team reviews exceptions, not every transaction.
It’s custom-built for your process
Your data, your rules, your exceptions, your systems. That’s why each agent actually works in production, and why the same agent solves a different problem at a different company.
Capabilities
Building blocks, not categories: any agent can combine several.
- Voice & conversationalPhone, web chat, WhatsApp or Teams, and it knows when a human should take over.
- Autonomous reasoningMulti-step decisions, every one logged with the reasoning behind it.
- Workflow logicDeterministic rules where you need certainty, no model drift on the critical path.
- Multi-language, real-timeThe languages your markets require, switching mid-conversation. Sub-second when it matters.
Three categories
An agent for every kind of work.
We group agents by what they do, not by how they’re built. The same architecture, three very different jobs.
Operations agents
Run processes in the background: production planning, invoice processing, order intake, quality control. Deterministic where you need certainty, autonomous where you need judgment.
Customer-facing agents
Voice and chat for moments where a customer is on the line: bookings, claims intake, support, structured calls. Multi-language, real-time, designed to hand off cleanly.
Knowledge agents
Internal assistants over your own documents and data: internal GPT, fact-checking, research, contract lookup. With role-based access inside your tenant.
Anatomy
How a Machines Like Me agent actually works.
Every agent we build follows the same six-step loop: reliable, traceable, and easy for your team to operate.
Best AI model per job
Anthropic, OpenAI, Mistral, open-source: we pick what’s right for each step, and can swap models later without rebuilding the agent.
The agent remembers
Context stays across conversations and processes. The agent doesn’t forget your customer the second time they call.
Every decision is traceable
Not just “what did the agent do?” — “why did it decide that?” Decision-level audit logs. Aligned with ISO 27001 and ISO 9001.
Safety checks before every action
Validators, confidence thresholds, source-grounding. If the agent isn’t sure, the work routes to a human, not the customer.
A human is always in control
Every deployment includes HITL tooling (scoped to the process) so your team can review, approve and override. Designed for EU AI Act alignment.
- 01 · ReceiveNew order received · intake startedqueued
- 02 · ReasonCustomer rules applied · MOQ, delivery windowreasoning
- 03 · CheckConfidence 94% · above thresholdpassed
- 04 · ActOrder posted to ERP · #SO-20841 · agreed Level 4 stepdone
- 05 · LogDecision recorded · reasoning + audit trailaudited
- 06 · LearnCalibration updated from reviewer feedbackclosed loop
Illustrative, every Machines Like Me agent runs the same six-step loop. Every check and escalation is governed →
Deployment model
Built by us. Run by your team. Owned by you.
The agent runs inside your environment, the source code is yours, and you decide who operates it. And behind every agent there’s a real team (engineers, domain experts and operators) working alongside your own people. Software runs the work; people make sure it runs right.
Inside your subscription
Agents run inside your own Azure subscription, never on a third-party SaaS. Data stays where compliance, residency and audit require it to stay.
Client-owned source code
The source code we build is yours. Delivered to you at handover, deployable to your environments, licensed to you perpetually in standard scope.
Operate or transfer
We build, test and deploy the agent. You decide whether we operate it under SLA or your team takes the baton. You can switch any time. Default or Private — see the two topologies →
Get in touch
Talk to us and get started.
Book 30 minutes with our team. Walk us through your process. We'll show you where AI agents can make a difference.